Happy New Year!

It’s that time of year once again when we are determined to make meaningful New Year’s resolutions that will make us happier, healthier and more productive. Here are some things you may want to consider when making your own New Year’s resolutions.

• Is your resume up to date? Now is the time to review and refresh your resume. This doesn’t need to be hard or painful. A little work in this area could pay off big for you later this year. Reflect on your recent accomplishments and add them to your resume. There are numerous sites online full of tips and that can help you get started. One example can be found at Monster.com. This could be the year that a new opportunity presents itself and you need to be prepared with that resume.
• Is your wardrobe current and relevant? You have heard it before -- dress for the job you want, not the job you have. It may be time for a closet cleanout and audit to get rid of the dead weight and to identify holes in your wardrobe. We did a blog on this topic awhile back to help with this chore. See our tips here. You can also make some money from your cast offs. Here’s another previous blog with some suggestions. See it here. If you still don’t know where to start or just need some advice to figure it all out, give us a call! We can help get your closet cleaned out, organized, and ready for the new year!
• What is one small thing you can do to improve your health? Here are a few very simple suggestions. 1) If you drink soda, switch to diet. By cutting your total calorie consumptions, and replacing your regular soda with diet soda, you are bound to lose a few pounds with minimum effort. Better yet-just switch to water! 2) Choose to park at the back of the parking lot and walk. A little extra exercise will burn more calories with a minimum of effort. 3) Make and keep doctors’ appointments. Get a physical and any other screenings you may need. Don’t ignore your body when something seems wrong. Your health should be a top priority!
• Are you networking for maximum potential? There’s a lot that goes into networking, but there’s one simple action you can do to get noticed. Hand write a personal note to let people know you appreciate them or to thank them for something they have done. Put together your own note writing kit with the items you will need such as nice stationary or note cards, a good pen and postage stamps. If your supplies are handy, you will be more likely to grab them and write that note. In today’s world of emails, texts and Facebook a hand written note says you care even more.
  

We hope this is helpful in making this the best New Year ever!

An Image Christmas List

For the most part, and within my means, I buy what I want when I want it. It's one of the few benefits of adulthood vs. childhood.  But at Christmastime, this fact becomes a problem for family members who want to give me a present. They become annoyed when I say "there's nothing that I really want or need!"  If you can relate to this, then you know it's important to think of gift ideas so our family can feel good about getting us something relevant. Here are a few items that will be easy for your loved ones to manage (little or no sizing required) and will boost your professional image at the same time.

• A New Phone Cover - The condition of your accessories is a reflection of you. We use our phones so often and may not notice how worn or scratched the cover may be looking. A sleek leather or metal case makes a great impression while it protects your phone from wear and tear. Here are some great ideas for new cases. 

• A Fine Leather Belt- The ubiquitous calf skin leather belt is what most men find in department stores. Here's an opportunity to upgrade to the next level with an exotic skin belt. Lizard, alligator and crocodile belts, with their interesting textures come with a hefty price, but also make a statement that is both classic and fashionable.

• Shoe Shine Kit - Gentlemen, unless you have a personal valet or access to a traditional shoeshine stand, you must maintain your own shoes.  Basic kits are readily available online -- why not ask for shoe trees as well so your dress shoes will keep their shape and last for years.

• A Leather Folio - You run to meetings all day, so look organized and classy at the same time with a fine leather folio for notes and documents.

• Diamond Earrings Studs for Women- Although I personally don't own real diamonds (can't go there after seeing the movie Blood Diamond), there's no doubt that those shiny stones (real or fake) make a great accessory, are always in style and provide that bit of light around the face.

• Detail My Car - Your vehicle is an extention of your image, but you're probably too busy to do much more than run through the car wash. This is a great gift for kids to provide -- let them get into the vents with a Q-tip and toothbrush. Then feel confident offering to drive your work colleagues to lunch!

• A Garment Steamer - The Jiffy Steamer is the best way to keep your clothes wrinkle free and save $$ at the dry cleaners.  Our #1 pick for clients -- see details at their website.

Looks professional for under $200.

• A Professional Watch - Professionals need an analog (not digital) watch -- you know, with hands that move around a face. Think sleek, not chunky. Look for a fine leather or metal band -- it's possible to spend thousands here, but you can get the same look for much less as well!

Image Matters wishes you a wonderful Christmas and a New Year full of  personal and professional success!

Holiday Tips for the Professional

Does going to the company Christmas party stress you out? Or maybe you are the spouse who must go to the party not knowing anyone. Should you take a hostess gift? Kathryn has all the answers! Watch our newest video blog on holiday tips for the professional. We would love to hear feedback from you!

All Hail Paul Ekman!

I am continually studying the power of non-verbal communication – both for my own sake and for that of my clients. If you are not aware of your own body language, you’re probably not in control of what you are really communicating! So there’s rarely a client of mine that doesn’t get coaching in this aspect of their presence. Through the study of body language, not only can we learn how to portray ourselves as confident, powerful, thoughtful professionals (even if we’re not!), but we can also have a deeper understanding of the people around us. A good body language reader can almost seem like a mind reader – and that’s powerful insight in a business setting!

When it comes to body language, most people immediately think about the basics – crossing arms indicates you’re closed, clenched fists indicate anger, etc. The basics are important and extremely useful to understand and control. But if you really want to advance your body language reading ability, get to know the work of Paul Ekman, the genius psychologist who pioneered the study of emotions and how it relates to facial expressions. (As an aside, the Fox TV show “Lie to Me” is based on Paul Ekman’s work.)

Ekman’s study of the isolated South Fore tribesmen of Papua New Guinea led him to understand that certain emotions are basic to all humans and universally identifiable in facial expressions. These are Anger, Disgust, Fear, Happiness, Sadness, Surprise, and Contempt. His further research identified “microexpressions” or fleeting emotional signals that last for only a fraction of a second, and unlike basic body language, are nearly impossible to control. Therefore, being able to spot and identify these brief flashes of emotion can give us an edge in business and relationships. Want to see if you’re a “natural” in identifying microexpressions? Check out this test. Try it without freezing the image. Let me know your score – I only missed two…

Ekman not only developed the Facial Action Coding System (FACS) which categorizes every conceivable human facial expression, but has researched and published widely on all aspects of non-verbal communication as well as specializing in deception and lie detection. If you are really serious about this area, you can even get specific training on Ekman's website – obviously useful for law enforcement professionals and the like.

Start focusing on what people are saying with their bodies, faces and gestures-- you’ll be surprised at how much information is not verbalized!

Man Up to Aging!



Mark Harmon -- Aging well at 59

Most of our female clients are eager to hear advice on looking younger. There’s no doubt that a healthy, vigorous appearance is a big plus for maintaining a strong personal image. And this means paying attention to your weight, the condition of your skin and your hair as well as wearing clothes that don’t “date” you. While women are generally tuned-in to this topic, many of our male clients need to think more about the steps they can take to combat aging. So gentlemen, here are some quick tips you can take this weekend to tune-up.

• Touch of Grey? A little grey hair on a man looks distinguished, right? But there comes a point when grey hair is just aging. If you think you’ve hit that point, an excellent product to use is Touch of Grey. It’s easy to use – takes only a few minutes and you can control the results with additional applications. We like that it still leaves some grey behind so it never looks like a radical change. Most people won’t notice anything specific -- they’ll just think you look better! Please note: Don’t mistake this product for the “Just for Men” hair product – same company, but that that one will take out all your grey. Remember, you want Touch of Grey!

• Skin Deep. Think a skin “regimen” is just for women? Think again. A daily routine should include at least the following: 1) A good cleanser (not bar soap). We recommend BC Mens Skincare Set which takes care of exfoliation as well as getting the crud off. 2) Anti-aging products to help firm up, reduce the age spots, and balance oily and dry areas. If you are 40+, we recommend this kit.Yes, it’s expensive, but used as directed (sparingly), you’ll notice great improvement in your skin.

• Protect what you’ve done. Once you’ve gotten your skin in shape, don’t risk more damage. For sun protection, wear a brimmed hat and a good sunscreen. The best sunscreen for the face is Regeneration Advanced C Protection Creme which not only has the SPF you need, but more anti-aging ingredients! Put some on the tips of your ears – a common skin cancer spot for men!

• Manscaping. Even though you’re 30+, you haven’t stopped growing! Have you noticed some heretofore unseen hair sprouting from your ears, nose and a few wild hairs developing in your eyebrows? Well, more and more will likely appear, so get ready to weedwhack! Your barber will take care of your eyebrows if you ask, but the nose and ears you may need to work on yourself. Don’t use scissors – too risky! Invest in a nose and ear hair trimmer like the Panasonic model for $28.99 on Amazon. Features to look for – an integrated light so you don’t miss anything and a unit that’s immersible so water’s not a problem.

OK, take a look in the mirror and get to work on these easy ways to stop the aging clock! Feel free to ask us any questions!

How Do You Do?

Have you ever been out with friends who run into someone they know, but you are not introduced?  You stand awkwardly not really included in the conversation because you don't know the other person. Or have you ever been at a business function with someone where others know each other, but no one introduces you? Why do we sometimes forget or avoid this social grace? Maybe something that seems so simple is not. Learning the fundamentals for introducing yourself and others will help you feel more secure in social and business situations and you will appear more polished. It’s really not so hard! So, let’s review the basics…

• When you’re the introducer: Don’t leave people out there hanging when they don’t know everyone present! Put everyone at ease and make those introductions! When doing so, remember two things. First, state their full name-first and last. Second, offer snippets of information about the people you’re introducing (their professions, or how you know them). This helps put the person in context and provides an opening for conversation with others present.

• Who’s introduced to whom? Today it is rank, not gender, that determines who’s presented to whom. The more “important” person “receives” the other person, such as “Mr. Big Boss, this is Sally Jones, our music assistant.” Importance can be defined by job level, age, experience, or degree of public recognition. Remember; mention the “important” person’s name first.

• When you are introduced: If the introducer forgets your name, come to their rescue, extend your hand and introduce yourself. If you have already met the person to whom you’re being introduced and they don’t remember you, just quickly remind them where you met. There’s no reason to feel awkward, just smile, put out your hand and state your name.

• Introducing yourself: When you find yourself at a function and no one introduces you, jump right in, extend your hand and state your name. Say “I don’t believe we’ve met. I’m Mary Smith from Hill and Dell.” Be sure to state both your names.

• Concerning names: For many people, names go in one ear and out the other during introductions. Try to put the focus on the other person and listen closely to the name, repeat it in your greeting and then visualize how it would look written down. If you suffer a memory loss with someone you’ve met before, don’t be ashamed to admit it. Be honest and calm: “I’m so sorry, I remember meeting you, but I simply can’t recall your name.” If you remember anything at all about the person or a previous conversation, bring it up.

Whether introducing yourself or being introduced by others, smile and stay relaxed. A warm smile, eye contact, a firm handshake, and sincere greeting are essential to a successful first meeting. Remembering these basics of introductions will put others at ease and you will reap the benefits of social graciousness. Go forth and introduce!

The Four Universal Social Gifts

In my last blog, I mentioned the Four Universal Social Gifts. I first came across this idea in the book First Impressions: What You Don’t Know About How Others See You by Ann Demariais and Valerie White - the cover is shown here.  It's an excellent read!

The social gifts are easy ways that we can be generous with others in our daily lives. Because they focus on how others feel, when you deliver them in a balanced way, the result will amplify your own charisma! Here they are:

1) Appreciation. Everyone wants to feel appreciated. One of the easiest ways to make people feel appreciated is to compliment them on a quality or ability that they do well. The key to giving good complements is to be sincere and specific. You can’t just say, “Liz, you’re great!” A general comment like that might be nice to hear but it doesn’t end up meaning much. “Liz, your reports are always so clear and concise – I really admire your ability to distill the information.” Now that’s a specific and sincere compliment that will surely be well-received!

2) Connection. This is about discovering where you intersect with others. If you start being more aware of others’ activities, you’ll soon discover commonalities. “ Hi, I noticed you’re reading the The Girl with the Dragon Tattoo. I just read it and really liked it! Have you read any of the other books in the series?” Or “Don’t you have a son that plays soccer for our town league? My daughter is interested in joining -- has it been a good experience for him?” When we know someone shares an interest, it’s the start of a bond and provides an important sense of belonging.

3) Elevation. We all like to be in good spirits and around others who are in a good mood. One of the best gifts we can give to others is to demonstrate a positive attitude by smiling, laughing and looking at the lighter aspects of any situation.

4) Enlightenment. Most people are curious and like to learn something new. You can bring the gift of enlightenment by relaying some tidbit of information to others that may be interesting or useful to them. It doesn’t need to be particularly intellectual to have the same effect. “Hey, I just heard on the radio that Rascal Flatts is coming to the area for a concert in two months – I know you love them. You can check Ticketmaster for tickets today!”

Being socially generous allows us to build social capital with everyone we meet. Find ways today to start giving and watch your efforts pay immediate dividends!

How To Turn People Off!

We want to be around people who appreciate us, enlighten us, make an effort to connect with us and who make us feel uplifted or happy. When you bring these four “social gifts” to the people around you, you will create a fan base-- it’s guaranteed! But what about the flip side? What are the qualities that will send people running, avoiding you at every turn and gritting their teeth when they must engage with you? Here are some specific conversational types that can poison your work environment.

• You think You’ve Got Problems? We are at our most boring when talking about our personal problems. Whether it’s a health issue, the leak at your house or your meddling mother-in-law, spare your work colleagues the burden of dumping this information on them. (That’s what good non-work friends are for.)

• My Brilliant and Talented Children. Sure, I think my kids are phenomenal, but no one else cares--really! Parenthood can bring out the worst in otherwise excellent conversationalists, as they see each new milestone in their children’s lives as New York Times front page material.

• It’s All about Me! All the time! These people have the radio dialed to themselves and it’s locked in permanently. They mistakenly think they are good communicators because they are talking, but they are among the most boring individuals because they don’t let others participate.

• Debbie Downers. These are the individuals that suck the energy out of any conversation by only seeing the negative and often seem to relish delivering bad news. They leave a wake of depression in their path.

• Hey! Have you Heard the Latest? Gossipers masquerade as exciting conversationalists because they usually have some new and interesting tidbit to share. However, because gossip often undermines the credibility of others, the blow-back potential on participants is dangerously risky. Smart professionals keep their distance from this type.

• My Way or the Highway. Opinionated people are unwilling to see another person’s point of view and quickly manage to alienate others. They are so intent on proving their point that it becomes exhausting to be around them. As managers, these people tend to be surrounded by “yes” people but not by authentic supporters.

Any chance you recognize yourself in any of these types? Yikes! Stay tuned for our next blog on how to expertly use the four social gifts.

Best Hair Length for Professional Women?

This is a very common question I get when speaking to corporate groups. It’s usually asked by a woman with long hair and everyone else in the audience with longish hair snaps to attention to hear the answer. While hair that falls longer than your collarbone is generally not considered professional, there are plenty of exceptions where longer hair works well for certain women. Here are some of the questions I ask my clients when this is an issue:

• Is your long hair keeping you in the past? Sometimes I see women with very long hair and it’s obvious they associate this look with their youth. But actually, long hair (especially worn straight down along the face) can be aging because it accentuates the effect gravity has as we get older by dragging down our facial features. In this case, a shorter cut may create a more youthful appearance overall. Also, as hair goes gray, the consistency of the hair shaft changes, often resulting in wirey texture that won't lay smoothly.   

  

  Low chignon:
  Still Polished!

  
• Are you wearing your hair long for someone else? This is a very typical issue where “my husband (or boyfriend) loves my long hair and doesn’t want me to cut it.” This can be a very touchy area for some women – and dealing with relationship dynamics is not an area in which I want to meddle. However, if you must keep your hair long for harmony at home, consider an up-do for work. A polished chignon, sleek and tidy, or even worn in a loose knot style can be a great professional-looking alternative.




Well-cared for:
Looks Healthy!


• Are you getting regular cuts? Often, when we wear our hair long, we neglect scheduling regular haircuts because it’s easy to just “let it go” for another month. The result can be a frizzy, damaged look at the ends and a general unkempt look which may negatively impact your image. Strive for maintaining your longer hair in excellent health with regular trims and careful conditioning -- you must be willing to make the investment in your long hair!
• Does your hair have a style or is it just long? OK, follow me on this point…Good grooming and carefully coiffed hair provide visual evidence that we care about how we present ourselves. Having a flattering hair style allows you exhibit an attention to detail in this aspect of your appearance. On the other hand, coming to work with barely brushed long hair may seem like you just rolled out of bed. Sometimes waist long hair (or longer) is simply distracting because it is unusual and becomes a focal point. Likewise, very long hair may seem to be wearing you, rather than the other way around.

Our hair is a highly personal part of our image – and it’s easy to hold on to outdated styles and cuts. Why not experiment with something new? If you hate it, well – you know… it’ll grow back!



Not A Passing Grade

The experiment is finished! If you haven’t read our last blog about the new Levis® Curve ID Jeans, this is a continuation of that blog. We measured ourselves per the instructions, ordered our jeans, tried them on, took some pictures, and we are now ready to report our findings.

• Kathryn and I were both surprised at the results of our measuring. We felt that we both would be a Bold Curve fit (jeans that usually fit in the hips and thighs, but gap in the back). However, based on our measurements, Levis® Curve ID said we were both Demi Curve (jeans that usually fit in the waist, but don’t flatter the figure). So based on that information we decided to order one pair of Demi Curve and one pair of Bold Curve for each of us.

• We tried to get the same jeans (finish and style) in Demi and Bold so we could compare the two side by side. I was able to do so, but Kathryn could not. Red flag here-there seems to be several sizes, fit and styles not available across the product line. Not sure why-maybe they are selling out?

Notice the waist

• I ordered Boot Cut-Night Streak in both Demi and Bold Curve and in the same size. Both pairs were too tight, even though I ordered based off my waist measurement. Also they were too low cut for a 40-something like me (I prefer no crack showing-thank you!) The waist fit better on the Bold Curve (remember this is what I thought I needed), but was way too tight in the hips and thighs. The Demi Curve (what my measurements from Levis® said I needed) was not as tight through the hips and thighs, but was huge in the waist.

Waist still gapping

• Kathryn’s experience was similar to mine. She ordered a Demi Curve (what Levis® measurements suggested) Skinny Boot-Glazed and we loved the finish of these jeans, but they were the wrong curve, gapped in the waist, and were also too low cut for comfort. She also order a Bold Curve (what we thought she needed) Straight-Etched. They also gapped in the waist and were too low cut.

Overall we were disappointed. Although we appreciate that Levis® is trying to create jeans for many body types, for us these missed the mark. We still had issues with the gapping waist on every pair and they were just too low cut for us. We would suggest finding a store that carries them, have a fit expert measure you and try on several pairs. If you want to try ordering online, be sure you get free shipping both ways. Bottom line-there is no magic bullet here. You will still need to try on several pairs before finding the best fit.

Coming up next week… Kathryn blogs about hair length for professional women!

Will We Ever Find the Perfect Jeans?

As you probably already know, we here at Image Matters don’t advocate wearing jeans to a corporate job. But the weekend is here, so let's talk about something new in the long-standing denim jeans industry.

Nearly every woman we meet has trouble finding a great fitting pair of jeans. They either gap in the waist, they are too tight in the butt and thigh, or the rise is too low -- the list goes on. We end up settling and never really loving what we buy. Whew-it’s exhausting and expensive! Well now there is something new in the jeans arena for all of us -- Levi's ID Curve.

The line consists of three fits:

• Slight Curve – designed to celebrate straight figures
  Slight Curve is designed to define a woman’s waist, while accentuating her curves. If jeans usually fit in the hips and thighs but are too tight in the waist, a woman should try the Slight Curve.
• Demi Curve – designed to fit even proportions
  Demi Curve is designed to flatter a woman’s waist, while smoothing her shape. If jeans usually fit in the waist, but don’t flatter the figure, a woman should try the Demi Curve.
• Bold Curve– designed to honor genuine curves
  Bold Curve is designed to hug the waist, without gapping or pulling. If jeans usually fit in the hips and thighs, but gap in the back, a woman should try the Bold Curve.

These jeans are based on shape-not size and the reviews have been very favorable. Levi’s® Curve ID was created as a result of studying more than 60,000 body scans. They found that 54% of women try on 10 pairs of jeans before finding one that works. I’m surprised it’s only 10 pairs-I try on way more than that! They also found that 80% of women represent one of three different body shapes-hence the three categories. The waist sizes of the Curve ID program range from 22 to 34 and will be available in three styles (boot cut, straight and skinny), with a handful of different finishes. All of the denim has a little bit of stretch to it, because "stretch is an important part of the fit technology for these jeans,” says You Nguyen, senior vice president of women's merchandising and design for the Levi's brand. I say stretch is a wonderful thing! Prices range from $60 to $148-not too bad for a custom fit jean.
I’m willing to give these new jeans a try. Maybe they will be the dream jeans we all want to find! Levi’s® Curve ID will begin rolling out in select Levi’s® retail store locations in the U.S. this fall. Each store carrying the line will have trained fit experts to measure women and help her find the best fitting jeans for her body type and style preference. If there is not a store close to you, visit Levi.com for instructions on measuring yourself to find your fit and to order. You can also explore product demos and learn more about the fit science on this site.
Stay tuned-We’ll let you know what we think after we measure ourselves (no stores close to us!), determine our fit (we think we know what we are-but we’ll see if Levi’s® agrees!), order our own pairs (or two or three pairs!) and try them on. Should be fun and interesting!

Smart Phone Meeting Blues

There seem to be two types of people in meetings these days – those tethered to their smart phones (overtly or surreptitiously typing away), and the rest of us seething with anger at what they are doing.

It’s a common issue I face, not only in meetings with clients but in group workshops, etc. When someone uses their phone to talk, text, check email messages or browse the internet during a meeting they are sending a clear message that they are not completely engaged in the business at hand. Sometimes people keep their phone out to check the time (because they don’t wear a watch). In any case, the message is still the same – they will be interrupted or choose to be distracted at any time. The rule for any face to face encounter is that people always trump machines. So, clearly the proper behavior is to keep the phone out of sight and on the silent setting unless you have some burning issue (or emergency situation) that you have explained to the others in advance.

OK, so we know that’s the correct behavior, but what to do to modify the habits of those addicted to their devices? For any person charged with running a meeting, I recommend announcing a short “housekeeping” list at the beginning of each session. This would include mentioning the length of the meeting, any potential breaks, a description of where the restrooms and water are located and the mobile phone policy for the session. I usually will ask if anyone has a “fire burning” that requires their cell phones to be left on. For all others, I ask if we can agree that all phones will be placed on silent or vibrate and out of sight for the duration of the meeting. I look at all the participants while nodding and smiling to ensure that they understand and are complying. I might restate the break time so that they understand that they can reconnect at that time.

The key is to re-articulate the phone policy at the beginning of each and every meeting – just be absolutely certain to honor the break times and the ending time of the meeting so everyone knows what to expect. Sometimes, I will say “Thank you for being physically present, now let’s ensure that we are mentally present by coming to an agreement about our phones….. “

If you are not running a meeting (but want to push the group to establish some ground rules) you can even ask the leader, “What’s the smart phone policy for this session?" You might seem like a nudge, but hey, it's going to take a concerted effort to remind people that fiddling with their phone is the same as saying "I don't respect the rest of you in the room!"

We'd love to hear your comments on how you manage this issue or creative ways to stop smart phone distractions in meetings.

Manx, Mansier, Mirdle, Bro?

OK, gentlemen readers – this issue has finally reached critical mass: Shapewear for men is the new reality. With more and more articles in the popular press covering this topic, I believe we can decisively say this category of “squeeze, tuck and hide it” underwear is here to stay.

What does this mean? Just as women have come to depend on products like Spanx to contain, smooth out, and stop the jiggling of excess flesh, you too now have a variety of sausage casing-like products to keep you looking young and svelte!Think Cosmo Kramers "Bro" concept was far-fetched?

Along with Spanx, Sculptees, and Equmen, there are no fewer than 12 companies marketing the slimming undergarments to both beer-drinking 40-somethings as well as body conscious younger dudes! And while some brave individuals are buying in person, the majority of purchases are online.

Benefits include:

• Smoothed out love handles.
• Slimmer waist.
• Redefined chest and no nipple show-through.
• Improved posture – potentially easing back pain.

When would you consider such a thing? Well, how about everyday? Can’t bring yourself to go there? What about those occasions when it really, really matters how you look – like an interview? Or a special event where many pictures will be taken? Because it’s hard to suck in the gut for more than a few minutes at a time, shapeware can really help make a good impression.
Women love Spanx – maybe it’s time men start to understand why! Worried about comments from the guys? Just tell 'em it's for back pain!
Words of caution: New girlfriends may be put off by false advertising. Reality bites back when you get naked!
Read more from the New York Times about this trend.

Body Language

If you've ever wondered what messages your body language is sending, watch our newest video blog. We hope you've enjoyed the video blogs, and would love to hear your comments and feedback.

Nip It In The Bud

Self-awareness of professional appearance is a problem in many offices. It’s bad enough that awkward appearance issues occur in the office, but what do you do when it’s a daily occurrence and no one has the guts to say anything? That’s what we’re here for! Keep reading for some of those “hush” topics, and hopefully you haven’t fallen victim to any of the following.

Is it cold in here, or is it just you? Ladies, we all know what I’m talking about. It’s unfortunate, but inevitable...and awkward for everyone, especially for those colleagues that interact with you every day. Luckily, this is a problem that is easily fixed. Nipple covers are easy to find, especially online. For starters, we suggest these, or even these. Check out a local boutique for possible in-store purchases. It's also important to point out that this affects men as well (especially Simon Cowell).

What’s that smell? No one can mistake the smell of body odor. It’s certainly not pleasant, but what can you do about it, if showering is already part of your daily, morning ritual (which it should be)? Make sure you are using a deodorant containing both an anti-perspirant AND deodorant. It may also be worthwhile to consider using a prescription strength. Causes of body odor can vary from a lack of daily hygiene, to dietary causes, to hereditary factors, and remedies vary just as much. For an extensive list of possible odor-reducing suggestions, check out this website.

I know what you had for lunch. We’ve already touched on this topic in a previous post, but it doesn’t hurt to revisit it. Bad breath is something that everyone experiences. If you suffer from bad breath, be sure to carry gum or mints around with you, and a bottle of water. If you can’t brush after every meal, consider portable toothbrushes like these.If a co-worker suffers from bad breath, and you can’t figure out how to politely tell them, check out this website.

I thought we were at work, not a club. One of the most prevalent problems in the office is what women wear. Don’t know if you’re one of the guilty? If you can go straight from work to a party, you’re not dressing appropriately for a corporate position. A few questions to ask yourself as you’re getting dressed. Can you see cleavage? Keep in mind you may be working with taller people (men in particular) who can easily see down a low-cut shirt. Is my skirt too short? When sitting, a skirt should never be higher than 4 inches from the tops of your knees. Better safe than sorry. Are your clothes too tight? If you’re unsure, find a trusted friend, and get their opinion.

We hope these tips help you avoid any sticky office situations!

Filler Words

Check out our brand new video blog on filler words HERE! We hope you enjoy this blog, and would love your feedback.

Thinking on Your Feet

Imagine this: You’ve just pitched an idea to your company’s board of directors concerning how your company plans to save money in the next fiscal year. After the presentation, a board member raises his hand and asks a question, one to which you’ve not given much thought. What do you do? People find themselves in this situation, one in which they’ve been put on the spot, and don’t know how to think quickly. How does one think on their feet?

Have the question repeated or clarified. Often, questions pop up that haven’t been been carefully crafted. If you ask for clarification, the questioner may change the question, making it more specific or more elaborate. This repetition will not only buy you a little extra time to think, but will give you a better idea of what is being asked. Once you’ve had the question restated and still don’t know the answer, don’t try to bluff your way through. Admit that you don’t know the answer but commit to find out and follow-up!

Stall tactics. There are several tactics you can employ to make your stalling less obvious. Try restating the question. This makes it appear as though you are simply attempting to relay your understanding of what is being asked. Try clarifying or even re-framing the question. If asked how your company will save money, you might say, “There are two ways to save. Would you like to know what we will stop buying, or on what we will spend less money?” Another tactic: don’t be afraid to pause! We’ve mentioned this in previous blogs-- audiences don’t mind the temporary silence. Pausing gives you a moment to gather your thoughts, prevents you from rushing, and can make you look as though you are providing a more thoughtful response.

Keep it simple. At the moment of the question, any number of possible answers might flood your mind, creating a clutter of thoughts that can paralyze. Remember, you don’t need to give an extremely elaborate answer. One specific point with supporting evidence and/or examples will suffice. The key is balance -- too short an answer will create the opportunity to be pelted with even more questions. Too long an answer can turn into rambling, lose the interest of those listening, and you may risk sharing things that may be better left unsaid.

Wrap it up. Once you have given a sufficient answer, give a summary statement and stop. It is often tempting to keep explaining, but this may confuse the audience and undo the answer you’ve already given.

With these tips, you’ll be thinking on your feet in no time.

Image Calling

We’ve blogged about dining etiquette. We’ve blogged about office etiquette. What about phone etiquette? Phone skills seem to be overlooked, even though first impressions are often made via phone these days. Most people don’t think “rules” for talking on the phone or leaving a voicemail exist, but if you want to maintain your polished professional image, you’ll take care to follow these tips.

Smile! We guarantee that someone on the other end of the line will be able to “hear” your smile. There will be a distinct difference in your speech if you smile when you’re talking. Having a hard time following this rule? Keep a mirror at your desk, and smile away! Here’s something else that’s heard over the phone -- your posture! When you sit up, your lungs take in more air and your vocal tone is greatly improved. It’s also important to reset your mindset with each call. You may have just completed a frustrating conversation, but don’t let any emotional leakage carry over to the next call. Each new call deserves your upbeat attitude.

Greetings. Your voicemail greeting must be professional. There’s a current trend in my generation to be goofy, whether it’s by singing a voicemail greeting, or playing music in the background. Voicemail greetings should be void of any background noise and silliness. Be sure to state your full name. If you’ll be away from your phone for an extended period of time, include that as well. Once you are back in the office, be sure to update your greeting. Also, have personal standards. Commit to return all messages within 24 hours, or by the end of the work day. Don’t let your mailbox get full, either. Not only will you miss important messages, but people may suspect you are trying to avoid calls (and work!)

After the beep. How often do we reach someone’s voicemail, and instantly lose all train of thought once we hear the beep? Make sure you know in advance what needs to be said. The bare bones of a voicemail include: Your name, a number where you can be reached, the actual message (the reason you’re calling), and a repeat of your number. Repeating your number will prevent the listener from having to play the entire message again.

Just a few more tips to keep your image polished, professional, and exceeding expectations!

Interviewing Basics- Part 2

Our last blog advised you on pre-interview preparation. You’ve followed our advice, and the big day is finally here. Now what? Read on and you’ll be sure to ace your interview.

Impress the gatekeeper. “Who’s the gatekeeper?” you ask. This is the person you meet initially -- usually the receptionist or the assistant to the person with whom you are interviewing. These individuals hold much more power than may be apparent and they can hold sway over whether you will be hired. Since they observe you before the “real interview” they may report on how you acted and how you treated them. Were you rude or nice? What did you do while you were waiting? Did you sit calmly, or were you talking loudly on your cell phone? Your interview starts long before you think it does.

Don’t be a bag lady. Going into an interview, don’t be weighed down with stuff. You want to appear polished and ready, not overloaded with an overcoat, umbrella, briefcase and purse. Stash any extra gear in the waiting area, and only carry a sleek folio with a writing tablet and a copy of your resume tucked inside as you enter the interview. And, by the way, hold it in your left hand -- your right hand will be ready for the all-important handshake.

A firm handshake. A handshake says a lot about a person, so be certain yours is executed perfectly. Always be standing, establish eye contact and smile when shaking hands. As you extend your hand, keep your thumb pointing up (not to the side) and get web to web contact (the web is the skin joining your index finger and thumb) in order to get full firm palm contact.

Eye contact is critical. The idea of making prolonged eye contact makes some people extremely nervous. But eye contact signifies confidence, and the lack of it during an interview will make you seem inattentive and disinterested. If you’re being interviewed by a panel of people, find the individual that makes you the least anxious and keep coming back to that person. This does NOT mean to ignore the other people. Make sure you still make eye contact with each person for a few seconds. Also, try looking at a facial feature other than the eyes. The nose, eyebrows, and cheekbones are all close enough to the eyes that looking at them won’t give away the fact that you aren’t looking directly into the eyes. Don’t, however, look at the mouth area, as this comes across as too personal.

Be prepared for the “easiest” questions. We’ll save actual interview content tips for a future blog, but let’s address the one question that few people are prepared for --“Tell me about yourself.” Sounds easy enough, right? Wrong. This question needs to be prepared. Anyone who assumes they can wing this “softball” will end up floundering in the interview. Take 2 to 3 minutes to talk about who you are right now, who you’ve been in the past, and who you’ll be in the future (all regarding your professional self, of course). Work on perfecting this short “commercial” and you not only exhibit great confidence, but you will be off to a great start in any interview. Here’s another “easy” question that people flub -- “Why do you want this position?” Prepare a compelling response that shows passion.

Don’t slouch. Unless you’re standing while having an interview, you need to work on your posture. Sit up straight. Remember, you won’t get respect if your back’s not erect! Ladies, instead of crossing your legs, lock your knees and tuck your ankles under your chair. Lean slightly forward to show your interest, and let your hands lay loosely in your lap. Guys, don’t hitch your ankle upon your opposite knee - this is far too casual for an interview scenario.

Don’t interrupt. A combination of nerves and an over-enthusiasm to give a fast answer leads many people to make a common and serious mistake in their interview -- they interrupt the interviewer. Interrupting is an irritating habit in regular situations, and in the interview it’s particularly risky. The assumption is that everyone is on their best behavior during the interview process, so if you interrupt then, how much worse might you be in “real life?” Resist the urge to jump in with your answers until you are sure the interviewer is ready. Focus on listening intently and watching the body language cues that indicate it’s your turn.

We hoped you enjoyed our tips for performing well in the interview. Good Luck!